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Recover for Retail is built for consumer wallet apps. It gives your customers a way back into their wallet if they lose their device or their seed phrase — without you ever holding their plaintext keys. You ship the wallet experience your customers already know. We add a recovery path that’s identity-verified, end-to-end encrypted, and designed for the real moments when customers need it most.

What it does

Holds part of the recovery picture

Your customer encrypts the recovery material your architecture defines — typically a recovery-key shard — on-device, then sends only the ciphertext to us.

Verifies identity at recovery

When a customer needs to recover, they go through identity verification first. We only release the backup once the check is approved.

Encrypts in transit and at rest

Backups are RSA-OAEP encrypted on the customer’s device. Recovered material comes back GPG-encrypted to a key you control.

Notifies you in real time

Webhook events keep your backend in sync with verification state. No polling, no missed transitions.

Who it’s for

You’ll typically integrate Recover for Retail if you’re building:
  • A consumer wallet app (mobile or web) where customers manage their own keys
  • A non-custodial product that needs a credible recovery story to compete with custodial alternatives
  • A fintech onboarding flow that wants to add wallet protection as a value-add
If you’re a wallet provider integrating recovery for institutional customers, see Recover for Institutions instead.

How the integration looks

The integration sits across your backend and your wallet UI. Your customer sees an identity check at the right moments — the rest stays out of their way.
1

A backup is created of the customer's wallet

The wallet seed phrase/private key is encrypted with a recovery key, which is then split into two shards. Shard 1 and a hash of Shard 2 are encrypted with a CoinCover public key and stored with CoinCover. Shard 2, a hash of Shard 1, and the encrypted seed phrase are stored with the wallet provider.
2

Biometric verification is complete

The customer will complete a biometric verification check that is link to their backup package stored with CoinCover.
3

Recovery triggered

When the customer needs to recover — typically months later, on a new device — they kick off a biometric verification check where we will validate that this is the same person who initially backed up.
4

We release our part

Once the verification is approved, we return the decrypted backup package, re-encrypted with a GPG key.
5

Wallet provider releases their part

Once the CoinCover shard has been recieved on the customer’s device the wallet provider will request the customer to verify the recovery is legitimate which will then trigger the release of shard 2, hash of shard 1 and the encrypted seedphrase/private key to the customer’s app.
6

They restore

Your customer’s app will recombine the encryption key and then decrypt the encrypted seedphrase/private key. The customer is back in.
We never see plaintext keys, plaintext seed phrases, or any other sensitive material from your customers.

What we hold depends on your architecture

CoinCover provides a vault primitive — we hold an encrypted blob you send us, and release it back to your customer on a successful identity verification. What that blob represents is your choice, and it depends on how your wallet infrastructure is designed. For wallet providers integrating Recover for Retail, the dominant pattern for EOA wallets is split-key recovery:
  • The recovery key that encrypts the customer’s seed phrase is split between you and us.
  • We hold one shard, encrypted with our public key and decryptable only inside our enclave. You hold the other shard alongside the encrypted seed phrase in your own infrastructure.
  • At recovery, the customer’s device combines both shards to reconstruct the recovery key, then decrypts the seed phrase locally. Plaintext exists only on the customer’s device.
  • Neither side alone can reconstruct the seed phrase. Compromise of our infrastructure doesn’t compromise customer funds.

What’s next

Read the integration guide

The full backup and recovery flow, end to end.

API reference

Every endpoint, request, and response.

UI components

Embedding the Identity SDK in your wallet UI.

Testing & sandbox

Simulating verification outcomes without real customers.